la Vitre for your tech support / IT bars

The IT support team should be a daily support to your employees yet getting in touch with them and communicating efficiently isn't a walk in the park.

Recurring problems, long-term issues, loss of efficiency, incomprehension are just to name a few of the stumbling blocks you encounter.

Create a "door's always open" space for your engineers to easily assist their colleagues in person, irrespective of their location. With the added human touch, they each know who's on the other side, understand each other better and get problems solved faster.

Your projects' development is key to your company's success and lengthy internal processes could become stumbling blocks to this.

Tickets are queuing up, technical problems persist and projects have come to a halt.

With la Vitre, your tech service engineers are instantly present and the easy verbal exchange brings about instant problem-solving, making your processes much easier. The support is more educational: sharing of procedures, diagramming or monitoring of an on-screen manipulation to make your employees become more autonomous.

A seamless interaction for a better performance!

Your collaborators are in different buildings, cities or even countries and you cannot magically increase the number of technical support engineers available in each location.

Use la Vitre to provide the same quality service to all your employees and partners, with less costs and organisational constraints involved.

Your IT professionals are as available and accessible as they would have been in person at your various offices. For international tech assistance, they can even make use of the instant Translation & Transcription feature of la Vitre.

Frequent training of your in-house talents helps to develop their skills for better efficiency, creativity and quality.

This doesn't just apply to their job skills. Making better use of your daily apps, learning about new features or finding solutions to problems on your own is a real asset.

Turn your tech support into an IT bar. It's a place to get trained and take part in workshops facilitated by your tech experts, whether in person or remotely thanks to la Vitre.